Please personally inspect packaging and note any damage on the receiving ticket before signing for it. If you have not opened the packages please write the words “unchecked” next to your name.
Please report any shortages or damages within 24 hours from the date of receiving your merchandise in writing via e-mail. Please explain the problem or defect and include any photographs if possible so that we may best assist you. It may be that only a replacement part is required instead of shipping the complete product back to us, which will be issued at our own discretion.
All merchandise is inspected before despatch and, should it be returned, will be inspected upon arrival at our end. Any returned items must be in the original condition with packaging and literature intact or in suitable similar packaging.
Please enclose a copy of the original invoice and a letter stating the reason for return. Please e-mail us first to advise us about the defect, should you wish to return goods with defects or that have been damaged in transit.
Please do not write on the box or deface the product packaging.
If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs.
There is a 3 month swap-out warrantee on electronic goods like the pool alarms or child locators, for mechanical or electronic failure. Kids Best Buys will not swap out products that have been tampered with or abused.
Exchanges will not made for products with dead batteries. Kids Best Buys will not be held liable for replacing dead batteries in products, the onus is on the client to replace batteries regularly on electronic products.
All guarantees are immediately null and void should any equipment or product be tampered with or should the seals on it be broken by anyone, or should there be any signs of abuse, or should the goods be operated outside the Manufacturers specifications.
If an order is cancelled which was paid by credit card or Payfast, Kids Best Buys reserves the right to charge the 5% banking fee which will be deducted off the refund to the client.